Information We Collect and Use
We may collect your name, phone number, email address, mailing address, and case, property, claim, or other related details when you submit a form, request a consultation, or otherwise contact us.
We use this information to evaluate and process surplus-fund, property, asset-recovery, or related claims; communicate with you about your inquiry; send appointment reminders, updates, and other service-related communications; and improve our website and services.
SMS Communications
If you provide your mobile number and provide the required consent through our forms, you may receive text messages from Surploom LLC regarding surplus funds, property or claim alerts, appointment reminders, case or order updates, and related services.
Required consent language may include:
“I consent to receive occasional promotional text messages from Surploom LLC at the phone number provided. Frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out.”
“I consent to receive non-marketing text messages from Surploom LLC about my order updates, appointment reminders, case updates, etc. Frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out.”
You may cancel SMS communications at any time by texting “STOP” to the number that is messaging you. After you send “STOP,” we will send a confirmation SMS and you will no longer receive SMS messages from us.
For assistance, reply “HELP” or contact us at hello@surploom.com or +1 541-612-8963.
Message and data rates may apply. Message frequency may vary. Most major U.S. wireless carriers support SMS services, but carriers are not liable for delayed or undelivered messages. You must be at least 18 years old to use our SMS services. We intend to follow applicable TCPA and CTIA guidelines.
Cookies and Tracking
Our website uses cookies and similar technologies to enable core functionality, remember preferences, analyze website traffic, and improve your experience.
By using our website, you agree to the use of cookies as described in this Privacy Policy. Certain third-party services used on our website may also place cookies or use similar technologies in accordance with their own privacy policies.
Sharing and Security
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Limited sharing with subcontractors may be permitted when necessary to provide essential services, such as customer service, website operations, communications, or claim processing, and such parties are expected to maintain appropriate confidentiality.
Opt-in data and consent information related to text messaging will not be disclosed to third parties for their own marketing or promotional purposes.
We do not sell your personal information.
We may share personal information with attorneys, professional partners, service providers, contractors, or relevant government, county, or other public offices when reasonably necessary to evaluate, verify, investigate, or process your claim or provide requested services. Such sharing will be subject to appropriate safeguards where applicable.
We use reasonable administrative, technical, and organizational safeguards to help protect personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
You may contact us to request updates or corrections to your contact information.
You may also opt out of marketing SMS messages at any time by replying STOP to the SMS message you receive. You may request assistance by replying HELP or contacting us using the information below.
Where applicable, you may also request information regarding how we collect, use, or share your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, legal requirements, or other operational needs.
When we make changes, we may post the updated Privacy Policy on our website. Your continued use of our website after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by applicable law.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Surploom LLC
- Email: hello@surploom.com
- Phone: +1 541-612-8963
- Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
- Website: https://surploom.com/